Perceptio Trust Center

Last updated: 24/10/26

Perceptio is built for teams who work with sensitive information and confidential documents. This page summarises our commitments on security, privacy, compliance and the use of AI. Technical details are shared with customers and prospects under a non-disclosure agreement.

1. Security

1.1 Hosting

The platform and our customers' data are hosted in France by OVHcloud, on ISO 27001 certified infrastructure. AI inference runs without data retention by the provider.

The public website (www.perceptio.ai) is hosted separately and holds no customer data.

1.2 Encryption

• In transit: TLS 1.2 and above
• At rest: AES-256

1.3 Access control

• Role-based permissions, at organisation and project level
• Data isolation between organisations
• Perceptio staff access limited to what is strictly necessary, restricted to authorised personnel and logged

1.4 Audit logs

Sign-ins, administrative access and data changes are logged.

2. Privacy

2.1 Data ownership

You remain the owner of your documents, transcripts, project data and deliverables. Perceptio only processes your data to run the service.

2.2 No training on your data

Your data is only used to run the service. It is never used to train or improve models, ours or our providers', and never feeds any dataset. This commitment is part of our data processing agreements.

2.3 Retention and deletion

• Project data is kept for the duration of the subscription
• Retention of audio files is configurable
• When an account is deleted, all associated data is deleted

You can request deletion of your data at any time.

2.4 Data subject rights

Under the GDPR, you can request access to, rectification, deletion, portability or restriction of processing of your data, and object to its processing.

Contact: contact@perceptio.ai

3. Compliance

3.1 GDPR and sub-processors

Perceptio relies on a small number of sub-processors for hosting, inference, authentication and email delivery. All are bound by data processing agreements. The list is available on request.

3.2 Data Processing Agreement (DPA)

We provide customers with a GDPR-compliant DPA. Enterprises can request a signed, tailored version.

3.3 EU AI Act

Perceptio falls under limited-risk AI systems.

4. Use of AI

4.1 Principles

• AI assists, people decide: outputs are reviewed before they are used
• Every sentence in a deliverable links back to the meeting or document it came from
• No training on your data

4.2 What AI does in Perceptio

Transcription, document analysis, search, summaries, suggested actions and drafting of deliverables.

4.3 What it does not do

• Biometric identification or emotion recognition
• Hiring or eligibility decisions
• Surveillance or profiling of individuals

5. Continuity

• Automated daily backups
• Files replicated to a second site

6. Contact and reporting

For any question, or to report a vulnerability:

Address: Perceptio SAS

32 rue de Paris, 92100 Boulogne-Billancourt, France

Email: contact@perceptio.ai